HELP

ORDER

- Delivery is shipped sequentially, and proceed with payment order.
- We recommend to dry clean our products at the first wash.
- The size and colour of products can be differently about 1 inch according to resolution of monitor, size error written measurement method.
- There might be some mistakes such as mark of chalk or iron, when you receive your items.
- There might something kind of unique smell or thread of the original fabric and scratch in your items.

PAYMENT

- you can pay using EXIMBAY or PAYPAL.
- Order may be suspended or cancelled if your order is determined that it is not a normal order such as using stolen card or another person's name.
- Currency is determined by your delivery destination and will be displayed at checkout before placing your order. Unless you are paying with cryptocurrency, if your local currency is unavailable, your order will be charged in USD at a competitive exchange rate.

DELIVERY

- The delivery schedule depends on what you order and your country.
- We recommend placing order separately if you would like to get your item as soon as possible.
- you can track your order after you receive tracking number via your e-mail or mobile.
- please check the schedule of delivery before you would like to place made-to-order items.

EXCHANGE OR RETURN

- We accept returns within 7 days, starting from the day your order was delivered. (please contact our website QnA.)
- Please check quality of your items as soon as you receive your order. (It is impossible to be accepted return after 7 days.)
- It is possible to exchange or return within 30 days if the contacts of product is different from contract of advertisement.
- The delivery fee of exchange is on you if you have simply changed your mind.
- The progress of return will be started after we receive your items in our office.
- The schedule of exchange might be delayed due to quantity of product or courier.

RETURN ADDRESS

- The address of return: 4th floor, 46 Seoulsiripdaero, Dongdaemungu, Seoul

RETURNED ITEMS MUST BE COMPLY WITH OUR RETURNS POLICY

- It is impossible to return if return order is not accepted within 7 days.
- Items must be returned unworn, undamaged and unused, with tags attached and the original packaging included.
- all products must be returned in the same condition it arrived in, We will not accept any returns that have been worn or are soiled.

NOTICE ABOUT WASHING METHOD

- The first washing of all products should be dry-cleaned.
- We recommend leather products to use leather cleaner and keep leather products in their own case.
- Please wash alone if product has too bright or dark colour.

DESIGN AND POST COPYRIGHT

All images and contents of NOIRNINE LONDON are legally guaranteed by NOIRNINE LONDON, including logos and product designs.
Therefore it is illegal to steal on sites, blogs, SNS, something like that without our permission.
In particular, it is strictly prohibited to steal our images and use them for commercial purposes.
you may be subject to civil and criminal punishment if you are caught these and also we will claim for damages.

QUALITY ASSURANCE STANDARD

- For consumer protection standard, it is possible to exchange or return according to law of consumer subscription.
- We will compensate according to FTC If our products is defected.